ESIS PROJECT

With core funding from the European Commission’s Information Society Technologies (IST) Programme, ESIS aims at providing innovative methodologies, content for the measurement of customer satisfaction and loyalty for better policy and decision-making on all levels of society: at company level, at national level, at European level.

The main objective is to tackle the problem from data collection to result interpretation. This requires methodological advances in the fields of statistical models based on partial least squares (PLS) modelling and satisfaction index estimation. The system will deliver index values for individual companies, industries and sectors as well as the entire economy. It will be prepared to match the e-Economy as well as e-Government services.